Return & Refund Policy

At Judy Tree Farm, we want you to be happy with your purchase. Because of the nature of our products, all sales are final and we do not accept returns or exchanges.

Merchandise

All Judy Tree Farm merchandise is made to order specifically for you. Because these items are produced after an order is placed, merchandise cannot be returned, exchanged, or refunded for sizing, color, or change-of-mind reasons.

Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.

Christmas Trees, Wreaths & Greenery

Christmas trees, wreaths, greenery, and other fresh-cut or live plant products are perishable, natural products and cannot be returned or exchanged.

Because every tree and piece of greenery is naturally unique, variations in shape, color, fullness, needle retention, and appearance are normal and are not considered defects.

Damaged or Incorrect Merchandise

If your merchandise arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after receiving your order. Include your order information and photos of the item so we can review the issue and work to make it right. Claims regarding damaged or incorrect merchandise should be submitted within 7 days of delivery via email at judytreefarm@gmail.com.

Order Cancellations

Because merchandise is made to order, we cannot guarantee that an order can be changed or canceled once it has been submitted. If you notice an issue with your order, please contact us as soon as possible and we will do our best to assist you before production begins.

Questions?

If you have a question or concern about an order, please contact Judy Tree Farm before making your purchase. We’re happy to help with product information, sizing, or other questions to help make sure you’re confident in your order.