Shipping policy

Shipping Policy

Thank you for shopping Judy Tree Farm! Please review the information below before placing your order.

Made-to-Order Merchandise

Judy Tree Farm merchandise is made to order. Because each item is produced after your order is placed, please allow time for both production and shipping.

Estimated production and fulfillment times may vary depending on the item, order volume, and time of year. Any estimated delivery dates provided at checkout are estimates and are not guaranteed.

Shipping

Shipping rates and available shipping methods are calculated at checkout based on your order and delivery location.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available. Please allow time for the carrier to update tracking after your order has been processed.

During the holiday season, shipping carriers may experience delays outside of our control. We recommend ordering early if you need your merchandise by a specific date.

Local Pickup

Local pickup may be available for select merchandise during the Christmas season. If available, you can select local pickup at checkout and will be notified when your order is ready.

Please wait until you receive confirmation that your order is ready before coming to the farm for pickup.

Christmas Trees, Wreaths & Greenery

Unless specifically stated on the product listing, Christmas trees, wreaths, greenery, and other fresh or live plant products are available for farm pickup only and are not shipped.

Availability of these products may vary throughout the season.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address or redirect the package.

Lost, Delayed or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery times and handling are outside of Judy Tree Farm's direct control.

If your package arrives damaged or you believe there is an issue with your shipment, please contact us with your order information and any relevant photos so we can help determine the appropriate next steps.